Shipping policy
Launch Promotion: Free Shipping
We offer Free Shipping on all orders over $100 (USD).
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
You’ll receive a confirmation email with tracking information once your order has shipped.
Shipping Time & Rates
Estimated delivery times depend on your location:
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Japan: 4-6 business days
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United States: 4-6 business days
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Other countries: 7–14 business days
Shipping times may vary by product. For the most accurate shipping estimates, please refer to the "Shipping Info" section on the product detail page.
Shipping costs are calculated at checkout.
We offer free shipping on all orders over $100 (USD).
Multiple Shipments
If your order includes items fulfilled from different locations, they may arrive in separate packages. Don’t worry—you’ll receive tracking details for each shipment.
Customs & Import Taxes
Customers are responsible for any customs duties or import taxes that may apply.
Super Genki is not responsible for delays caused by customs clearance.
Delivery Issues
If your order hasn’t arrived within the estimated time frame, please contact us at support@supergenki.com with your order number, and we’ll be happy to help.
Returns & Exchanges
All purchases are covered by our 30-day satisfaction guarantee.
For more information, please refer to our Return Policy.
Be average. Or be Super Genki.
Worldwide shipping with a smile 🌏✨
