Refund Policy

Refund Policy

At Super Genki, we aim to deliver high-quality products. Please read our refund and cancellation policy below.

1. Customer-Initiated Returns or Cancellations

  • Due to the nature of international shipping and on-demand production, we do not accept returns, exchanges, or cancellations due to customer preference (e.g., size, color, or personal reasons).

    If, however you are not satisfied with your order for any reason, please reach out to us at admin@supergenki.com so we can try to help resolve the situation.

2. Defective or Wrong Items

  • If a product is defective or incorrect, please contact us within 7 days of receipt at support@supergenki.com.

  • Once confirmed, we will arrange for a replacement or refund.

  • In such cases, return shipping costs will be borne by us.

3. Items Not Eligible for Return/Refund

  • Items requested for return after 8 days of receipt

  • Items damaged due to customer’s responsibility

  • Used items (except for initial defects)

  • Sale or outlet items

  • Custom-made or personalized items

4. Refund Method
Refunds will be processed via the original payment method (credit card or PayPal). Processing may take 10–14 business days.

5. Order Cancellation

  • Once an order is placed, production and shipping begin immediately. Therefore, cancellations are generally not accepted.

  • If you wish to cancel, please contact us promptly. We cannot guarantee cancellation but will do our best to assist.

Contact
Super Genki
Representative: Anthony ○○
Address: 5647 SW Arctic Dr., Beaverton, Oregon 97005, United States
Email: service@supergenki.com